Global Service

SANTEX RIMAR GROUP is opening a new channel of communication with customers
to improve their satisfaction by

  • Assuring there is always an answer to a question
  • Solving issues faster
  • Being transparent
  • Tracking issues
  • Communicating necessary process and phases to solve issues

Global Service will allow customers to

  • Get self service help
  • Open issues or case tickets and monitor as they are solved
  • Communicate with a Service Manager to share decisions and issues on delivery, installation, testing of machines and lines
  • Enquire for Spare Parts and track their shipment